Agentic AI promises to fundamentally change how financial institutions operate, make decision and serve their clients. But unlocking its value requires a different approach to technology and transformation.
Unlike traditional systems designed to produce predictable outcomes, generative and agentic AI no longer gives certain answers but "best guesses", which fundamentally changes how it must be applied in organizations.
For financial services leaders, the challenge is no longer whether AI is "right", but “how do we build systems, controls and organizations that can decide and act reliably and responsibly with a probabilistic technology”
Through concrete use cases and first-hand experiences, we will explore how leading organizations are addressing this challenge, which applications are creating tangible value, and what technological, organizational and governance factors are critical to move agentic AI from experimentation to value and impact at scale.
Introduction
Patrice Latinne & Amir Krifa, Partners EY in Data and AI transformation
Panel
• Jacques Theys, Head of Data, Analytics, Artificial Intelligence and Reporting at Euroclear group
• Salim Benhoussa, AI Innovation Lead at Keytrade Bank
• Pascale Bernaerts, Head of Customer and Digital Foundations at AG Insurance
Debate with the 5 panelists moderated by Emöke Peter, Chief of Staff to the Chairman of the Board – Worldline, and Jos Callens, investment Manager SFPI-FPIM.